Terms of Use

Last Updated: November 30, 2024

1. Agreement to Terms

By accessing and using Top In Town Store website (https://www.topintownstore.com), you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or use our services.

2. Definitions

  • “Service” refers to our website and e-commerce platform
  • “Products” refers to items available for purchase through our Service
  • “Order” means a request to purchase Products
  • “You” refers to the user accessing or using our Service
  • “WhatsApp” refers to the WhatsApp Business platform used for order processing

3. Use of Our Service

3.1 Eligibility

You must be at least 18 years old and capable of forming legally binding contracts to use our Service.

3.2 Account Responsibility

While our platform doesn’t require account creation, you are responsible for:

  • Providing accurate order information
  • Maintaining the confidentiality of any communication with us
  • All activities that occur under your phone number/WhatsApp

4. Products and Ordering

4.1 Product Information

  • All Product descriptions, prices, and availability are subject to change without notice
  • We reserve the right to limit order quantities
  • Colors and images are representative and may vary from actual Products

4.2 Order Process

  • Orders are placed through WhatsApp Business
  • You must provide accurate name, phone number, and delivery address
  • Orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order

4.3 Payment

  • All prices are in Indian Rupees (INR)
  • We only accept Cash on Delivery (COD) as payment method
  • Payment must be made in full at the time of delivery
  • You agree to ensure the exact amount is available at delivery
  • Taxes will be applied as per applicable Indian laws
  • Orders may be cancelled if payment is not made at delivery

5. Shipping and Delivery

  • Delivery timeframes are estimates only
  • Shipping costs and methods will be communicated during order placement
  • Risk of loss and title for Products pass to you upon delivery and payment
  • You are responsible for providing accurate delivery information
  • We reserve the right to refuse delivery if the recipient is not available or unable to pay

6. No Returns Policy

  • All sales are final
  • We do not accept returns or exchanges
  • Please carefully review your order before confirming
  • Inspect products at the time of delivery before making payment
  • Once payment is made and products are accepted, no claims will be entertained

7. Intellectual Property

  • All content on our website is our property or used with permission
  • You may not use our trademarks, images, or content without written permission
  • Product images and descriptions are protected by copyright

8. Prohibited Activities

You may not:

  • Use our Service for unlawful purposes
  • Harass our staff or other customers
  • Submit false or misleading information
  • Attempt to access restricted areas of the website
  • Interfere with the proper working of the Service
  • Place false orders or refuse legitimate deliveries

9. Disclaimer of Warranties

  • The Service is provided “as is” and “as available”
  • We make no warranties regarding Product availability, accuracy, or fitness for purpose
  • We do not guarantee uninterrupted or error-free service

10. Limitation of Liability

Our liability is limited to:

  • The amount paid for the Product in question
  • Direct damages only
  • Limitations as permitted by Indian law

11. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

  • Your use of our Service
  • Your violation of these Terms
  • Your interaction with other users

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.

13. Governing Law

These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, India.

14. WhatsApp Usage

  • Order confirmation and communication will be through WhatsApp
  • You agree to receive order-related messages via WhatsApp
  • WhatsApp communications are subject to WhatsApp’s Terms of Service

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

16. Contact Information

For questions about these Terms:

  • WhatsApp: +919741560008
  • Email: [email protected]
  • Address: Top In Town Hypermarket, Whitefield, Bengaluru.